The secret for a good reputation both online and offline is timing. Finding out immediately about the perception of those who have just arrived at your hotel is the wisest choice you can do to play your cards right.
Are you all about the ‘wow effect’ of rooms and suites? After a few hours of stay ask your guest to look around and if everything is in line with their wishes.
Intervene, solve the issue, impress
From a simple initial question, you have the chance to overturn the perception of your guest, intervening immediately in case of dissatisfaction.
Leave no room for doubt. Do not waste time.